What skills should your Managing Agent have?
EXPERIENCE REQUIRED
* Proven record caring for lessees
* Working with a lessee managed block
* Proven record in arrears reduction
* Cash flow management
* Legal experience e.g. obtaining Counsel's advice; County Court representation; working effectively with solicitors; in-house legal skills
* Successful record in managing and reducing legal disputes
* Freehold purchase experience
* Leasehold standardisation experience
* Operating a management company that will stay within agreed budgets
PERSONAL SKILLS REQUIRED
* Ability to formulate effective strategies to guide the Board or association
* Ability to provide written and oral reports and keep detailed records
* Ability to discuss and agree policy with the Board or association
* Efficient in following up agreed actions
* Self-motivated to continually improve and maintain good management
* Proactive problem-solver
* Skilful communicator and negotiator, both written and verbal
The information contained in this article has been taken from the publication Appointing a Managing Agent produced as a joint publication by ARMA, the Association of Residential Managing Agents, ARHM, the Association of Retirement Housing Manager and LEASE, the Leasehold Advisory Service.
The ARMA document Appointing a Managing Agent Guide is available as a PDF file.Open PDF file(531 Kb)
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